Horrible service

My mother has a policy with platinum life and she not aware of what she paying for and what's funny that when you guys are looking for sales you call everyday for someone to just sign up ,she failed to make payment due to the pandemic no money no one ever called her to ask is she okay why payment was not received,she not even get any communication via mail , telephone or sms to advise her about her policy. And yesterday I just done a test to apply and 100 calls but your existing elderly people you just dont care and his has no idea what she paying for can some call her 100 time and tell her what's happening with her policy ,she does not have money due to the pandemic people have lost jobs and fund are low