Horrible Customer Support

Item: Platinum Life
Rating: 1
Author: Matthew S

I Called to cancel my policy about a month ago and now it's active I am very unhappy with their support department as they have assured me they have sent a manual cancellation and now my policy is active. This is unacceptable. They seem very quick to grab all your details and set up everything, but it seems they want to take the money first before they do anything regarding cancellation issues.

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Replies (1)

Platinum Life's replyOfficial

07 May 2024, 09:55

Dear Matthew

Thank you so much for taking my call.

My apologies for any inconvenience caused. I can confirm that your cancellation request has been processed by our team and a consultant will be in touch within the week to confirm this for you. All premiums have been stopped, but please keep an eye out for our call

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor

Platinum Life's reply07 May 2024, 09:55

Official