GvdH
Gershon van der Heever
1 reviews | Active since Mar 2021
03 Mar 2021, 02:51
Honestly bull****! Take my money without my authorization!!!!!!
PLEASE TELL ME how can you guys can ask for my bnaking details and flippen tell me you won't debit my account without my permission and then later on do it??????? What nonsense is this, you offer me a free trial which was months ago and then take the money once the trial is up? I NEVER signed any documentation given you permission to set up a debit order or even to sign up for their life insurance, you just decided to do your own *******. This is ***** and *********. I will report this to higher ups! For I received no call to inform me of this.
SORT IT OUT I WANT MY MONEY BACK! IMMEDIATELY
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
05 Mar 2021, 10:02Dear Gershon,
I have received your complaint and I am currently looking into this matter. I have tried to contact you telephonically, but have not been able to reach you
I have requested the calls made to you regarding your policy. The consultants should advise on how the sales process works, the 30 day review period etc. As soon as I have received this, I will gladly forward it to you
Kindly note that a cancellation has been processed on your policy and a consultant will be in touch for final confirmation. I have also arranged to refund the premium that was taken
Please do not hesitate to contact me if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter. I have tried to contact you telephonically, but have not been able to reach you
I have requested the calls made to you regarding your policy. The consultants should advise on how the sales process works, the 30 day review period etc. As soon as I have received this, I will gladly forward it to you
Kindly note that a cancellation has been processed on your policy and a consultant will be in touch for final confirmation. I have also arranged to refund the premium that was taken
Please do not hesitate to contact me if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Mar 2021, 10:02
Official
Dear Gershon,
I have received your complaint and I am currently looking into this matter. I have tried to contact you telephonically, but have not been able to reach you
I have requested the calls made to you regarding your policy. The consultants should advise on how the sales process works, the 30 day review period etc. As soon as I have received this, I will gladly forward it to you
Kindly note that a cancellation has been processed on your policy and a consultant will be in touch for final confirmation. I have also arranged to refund the premium that was taken
Please do not hesitate to contact me if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently looking into this matter. I have tried to contact you telephonically, but have not been able to reach you
I have requested the calls made to you regarding your policy. The consultants should advise on how the sales process works, the 30 day review period etc. As soon as I have received this, I will gladly forward it to you
Kindly note that a cancellation has been processed on your policy and a consultant will be in touch for final confirmation. I have also arranged to refund the premium that was taken
Please do not hesitate to contact me if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
12 Mar 2021, 12:20Dear Gershon,
I have received the call made to you in December and have sent it through via email for your convenience.
Kindly note that the consultant did explain the cover, full consent was given and a legal closure was done, They did not mention that the documentation needed to be signed.
Your policy has been cancelled as requested and no further premiums will be deducted.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call made to you in December and have sent it through via email for your convenience.
Kindly note that the consultant did explain the cover, full consent was given and a legal closure was done, They did not mention that the documentation needed to be signed.
Your policy has been cancelled as requested and no further premiums will be deducted.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Mar 2021, 12:20
Official
Dear Gershon,
I have received the call made to you in December and have sent it through via email for your convenience.
Kindly note that the consultant did explain the cover, full consent was given and a legal closure was done, They did not mention that the documentation needed to be signed.
Your policy has been cancelled as requested and no further premiums will be deducted.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the call made to you in December and have sent it through via email for your convenience.
Kindly note that the consultant did explain the cover, full consent was given and a legal closure was done, They did not mention that the documentation needed to be signed.
Your policy has been cancelled as requested and no further premiums will be deducted.
Please let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor