LL
Lucinda L

1 reviews | Active since Jul 2023

24 Jul 2023, 09:06

Hi I'm a member for 6 months so i do not have any complaints about the company, however being a single mother with 4 boys I am raising alone I wanted to cancel my policy

Hi I'm a member for 6 months so i do not have any complaints about the company, however being a single mother with 4 boys I am raising alone I wanted to cancel my policy. I'm going through a real difficult time and figured I can save to buy winter clothes or food for my boys. I explained that to the operator Roxy. She listened and advised me to keep my policy and add a discount on it. It was made affordable. Thanks for helping me to realize I almost made a very bad decision. Having a cancer policy with platinum life is having peace of mind if anything should happen in the future. Knowing me and my boys is covered is a joy thanks for the advice.

0
Replies (1)
Platinum Life
Platinum Life's reply24 Jul 2023, 09:16
Official
Dear Lucinda, 

We just love your feedback for Roxy and we are so proud of her for making sure that things were done your way! Thanks for showing recognition where it is due and for the great feedback - we will be sure to pass your message on to her 

Please do not hesitate to contact us if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor