E
Emsie
1 reviews | Active since Nov 2024
14 Nov 2024, 14:00
Hi
Hi. I have not had any feedback after enquiring about a deduction that has been made on my acc for the past 2 years. Can you please send me the voice recording where I accepted your policy? I have asked for this more than a week ago. Or is there no such thing?
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
14 Nov 2024, 14:20Dear Emsie,
I have looked into this matter and would like to provide some feedback.
You contacted our team last week and advised that you could not recall agreeing to the policy. The calls have been requested from our sales team and I can confirm that the consultant will provide feedback today regarding this matter.
I apologize for any inconvenience caused, as we like to gather all needed information in order to fully address this with you and provide the needed feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to provide some feedback.
You contacted our team last week and advised that you could not recall agreeing to the policy. The calls have been requested from our sales team and I can confirm that the consultant will provide feedback today regarding this matter.
I apologize for any inconvenience caused, as we like to gather all needed information in order to fully address this with you and provide the needed feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Nov 2024, 14:20
Official
Dear Emsie,
I have looked into this matter and would like to provide some feedback.
You contacted our team last week and advised that you could not recall agreeing to the policy. The calls have been requested from our sales team and I can confirm that the consultant will provide feedback today regarding this matter.
I apologize for any inconvenience caused, as we like to gather all needed information in order to fully address this with you and provide the needed feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to provide some feedback.
You contacted our team last week and advised that you could not recall agreeing to the policy. The calls have been requested from our sales team and I can confirm that the consultant will provide feedback today regarding this matter.
I apologize for any inconvenience caused, as we like to gather all needed information in order to fully address this with you and provide the needed feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor