lM
louise M
1 reviews | Active since Aug 2014
28 Nov 2025, 13:34
heartless
Good afternoon
I think it is a poor show when the call centre call you and say you have qualified for a free gift. Then asks you a couple of questions like have you had or have cancer and if you say yes I am a saviour all you get as a response is oh sorry no gift for you. Women that has gone through life threatening disease and all you say is oh . It is heartbreaking. Sometime it is nice to get a free gift just say sorry we are think of you on you hard times
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Replies (3)
Platinum Life's replyOfficial
28 Nov 2025, 14:26Dear Louise,
I have received your review and have looked into this matter. We are so glad to hear that you are a survivor and wish you all the very best.
You were recently contacted by our team because a friend or family member nominated you for a promotional gift. During such calls, we ask certain questions for market research purposes and to ensure that if any future policies are offered, they provide benefits that are most appropriate for you.
I have reviewed the call made to you, and the consultant was clear about the gift process. The call was not cut short, and she explained that an SMS with more information about the gift would be sent to you.
We always honor our commitments, and you will receive the voucher via SMS as promised.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
I have received your review and have looked into this matter. We are so glad to hear that you are a survivor and wish you all the very best.
You were recently contacted by our team because a friend or family member nominated you for a promotional gift. During such calls, we ask certain questions for market research purposes and to ensure that if any future policies are offered, they provide benefits that are most appropriate for you.
I have reviewed the call made to you, and the consultant was clear about the gift process. The call was not cut short, and she explained that an SMS with more information about the gift would be sent to you.
We always honor our commitments, and you will receive the voucher via SMS as promised.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply28 Nov 2025, 14:26
Official
Dear Louise,
I have received your review and have looked into this matter. We are so glad to hear that you are a survivor and wish you all the very best.
You were recently contacted by our team because a friend or family member nominated you for a promotional gift. During such calls, we ask certain questions for market research purposes and to ensure that if any future policies are offered, they provide benefits that are most appropriate for you.
I have reviewed the call made to you, and the consultant was clear about the gift process. The call was not cut short, and she explained that an SMS with more information about the gift would be sent to you.
We always honor our commitments, and you will receive the voucher via SMS as promised.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
I have received your review and have looked into this matter. We are so glad to hear that you are a survivor and wish you all the very best.
You were recently contacted by our team because a friend or family member nominated you for a promotional gift. During such calls, we ask certain questions for market research purposes and to ensure that if any future policies are offered, they provide benefits that are most appropriate for you.
I have reviewed the call made to you, and the consultant was clear about the gift process. The call was not cut short, and she explained that an SMS with more information about the gift would be sent to you.
We always honor our commitments, and you will receive the voucher via SMS as promised.
Kind Regards
Simone Venter
Client Relationship Specialist and Client Care Supervisor
lM
louise M's updateReviewer Update
28 Nov 2025, 14:32Good afternoon
Please take note I have not received a SMS
Thank you for your response
Please take note I have not received a SMS
Thank you for your response
lM
louise M's update28 Nov 2025, 14:32
Reviewer Update
Good afternoon
Please take note I have not received a SMS
Thank you for your response
Please take note I have not received a SMS
Thank you for your response
lM
louise M's updateReviewer Update
04 Dec 2025, 14:54Good afternoon,I still haven’t received my SMS. The only reason I am continuing to follow up on this is to prove a point: you are not keeping your word.
lM
louise M's update04 Dec 2025, 14:54
Reviewer Update
Good afternoon,I still haven’t received my SMS. The only reason I am continuing to follow up on this is to prove a point: you are not keeping your word.