RS
Rushen S

1 reviews | Active since Aug 2013

13 Dec 2022, 16:16

Harrassment / Deceptive call center agents

Over the past 3 months, there have been up to 7 calls a day from Platinum life, using multiple phone numbers. Each time I block 1 number, 3 new new numbers appear. This is extremely time consuming and annoying. On multiple occasions, I have told the call centre agent to remove me from their contact list. They end the call and within an hour, another Platinum Life agent calls me from a different number. If they can't comply with a simple request, why the hell would I want to take a policy with them? Also, they lie about how they got my details, and use a random facebook contact of mine as their referral. I consider this a breach of POPI and will look at legal action if this continues.

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Replies (1)
Platinum Life
Platinum Life's reply14 Dec 2022, 08:05
Official
Dear Rushen, 

Please note that your details have been added to our do not contact list as requested and no further calls will be made to you. I have followed up on the calls made and can confirm that the consultant you spoke to yesterday did receive and react to your request. 

I apologize for any inconvenience caused 

Kind Regards 

Simone Venter
Client Relationship Specialist & Client Care Supervisor