LP
Landi P

1 reviews | Active since Feb 2015

20 Aug 2021, 11:20

Harrassing and bullying

Platinum Life! Your sales people are harrassing everyone !You keep on phoning even though we reject the call because we don't sit at home answering calls the whole day,some people work!when a call is not answered ( sometimes you phone 4 to 5 times repeatedly) it means a person is busy! When a person says "I do not have 5 minutes to talk to you at this very moment" (IT IS NEVER 5 MINUTES!!!!! ) it means that a person can not talk at the moment! I just witnessed a sales person phoning my colleague and when she told him she is at work and that he can phone 13:00 he went on again ,"you dont have 5 minutes" , "No i dont", then he said " is that so?" Arrogant people! When a person request all the details of a new polocy,you as as salesperson have NO right to tell them "what os there to think about,it's cancer"!!!! How dare you bully people !!!I have been a member for more than 10 years,but i dont even want to be part of this any longer!Train your staff!

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Replies (1)
Platinum Life
Platinum Life's reply23 Aug 2021, 10:44
Official
Dear Landi, 

I have received your review and would like to apologize for the manner in which the consultant handled the call. 

I would like to follow up and investigate the matter and I have contacted you via email to get more information about the situation. I was unable to reach you telephonically to discuss this. 

Please let me know if there is anything else I can assist with while we look into this 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor