TJ
Tarell J
1 reviews | Active since Feb 2015
17 Nov 2020, 16:03
HARASSMENT FROM AGENTS
Had a call from an agent yesterday and now today again requesting my banking details. Yesterday i said no as I dont feel comfortable and STILL she INSISTED!I blocked the number and to my surprise again I get this call. She advised that NO DEDUCTIONS WILL BE MADE , THE ACCOUNT DETAILS ARE ONLY IF SOMETHING HAPPENS TO ME THEY CAN PAY THE COVER AMT INTO MY ACCOUNT. Honestly I felt so forced to give my account number even after saying, Well I can call them IF something happens to me why keep my personal information??
PLEASE ENSURE I DO NOT GET DEDUCTED AS I DID NOT GIVE CONSENT TO ANY DEDUCTIONS ON MY ACCOUNT .
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
18 Nov 2020, 14:24Dear Tarell,
I have received your complaint and I am currently following up regarding this matter,
I have requested the calls made to you and have asked our sales department to ensure that nothing is issued out in your name.
As soon as I have received this, I will provide further feedback.
If there is anything else I can assist with in the meantime, please feel free to contact me
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter,
I have requested the calls made to you and have asked our sales department to ensure that nothing is issued out in your name.
As soon as I have received this, I will provide further feedback.
If there is anything else I can assist with in the meantime, please feel free to contact me
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply18 Nov 2020, 14:24
Official
Dear Tarell,
I have received your complaint and I am currently following up regarding this matter,
I have requested the calls made to you and have asked our sales department to ensure that nothing is issued out in your name.
As soon as I have received this, I will provide further feedback.
If there is anything else I can assist with in the meantime, please feel free to contact me
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter,
I have requested the calls made to you and have asked our sales department to ensure that nothing is issued out in your name.
As soon as I have received this, I will provide further feedback.
If there is anything else I can assist with in the meantime, please feel free to contact me
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
20 Nov 2020, 10:08Dear Tarell,
I have received feedback from our sales department regarding the call you received and I would like to apologize for the unacceptable conduct of the consultant in regards to how the policy was offered and sales process explained. The policy is optional and we never want you to feel pressured to provide your details if you are not interested.
This will be addressed with the consultant and the necessary steps taken to ensure something like this does not occur again. Thank you so much for bringing this under our attention and giving us a chance to investigate.
No sale will be processed and your details were removed from the system as requested.
Please do not hesitate to contact me if there is anything else I can assist with and please accept my apologies again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received feedback from our sales department regarding the call you received and I would like to apologize for the unacceptable conduct of the consultant in regards to how the policy was offered and sales process explained. The policy is optional and we never want you to feel pressured to provide your details if you are not interested.
This will be addressed with the consultant and the necessary steps taken to ensure something like this does not occur again. Thank you so much for bringing this under our attention and giving us a chance to investigate.
No sale will be processed and your details were removed from the system as requested.
Please do not hesitate to contact me if there is anything else I can assist with and please accept my apologies again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Nov 2020, 10:08
Official
Dear Tarell,
I have received feedback from our sales department regarding the call you received and I would like to apologize for the unacceptable conduct of the consultant in regards to how the policy was offered and sales process explained. The policy is optional and we never want you to feel pressured to provide your details if you are not interested.
This will be addressed with the consultant and the necessary steps taken to ensure something like this does not occur again. Thank you so much for bringing this under our attention and giving us a chance to investigate.
No sale will be processed and your details were removed from the system as requested.
Please do not hesitate to contact me if there is anything else I can assist with and please accept my apologies again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received feedback from our sales department regarding the call you received and I would like to apologize for the unacceptable conduct of the consultant in regards to how the policy was offered and sales process explained. The policy is optional and we never want you to feel pressured to provide your details if you are not interested.
This will be addressed with the consultant and the necessary steps taken to ensure something like this does not occur again. Thank you so much for bringing this under our attention and giving us a chance to investigate.
No sale will be processed and your details were removed from the system as requested.
Please do not hesitate to contact me if there is anything else I can assist with and please accept my apologies again
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor