1 reviews | Active since Mar 2018
HARASSMENT
**I emailed this on 26/02 - yet to receive a response
I had your call center give me a call today 26/02 and spoke to an agent who seemed lovely and offered me a free gift. Suddenly, I am being asked to agree to a policy over the phone with no written documentation before agreeing to anything; let alone provide personal details over the phone (regardless if there is a 30 day cancellation policy or a recorded call). Is this a joke? He then got snappy with me and then insinuated that plenty other woman give details over the phone (I am not most women) and that my broker is probably lying to my face regarding other policies.... I understand this is his job, but there is a level of decorum when going about things. No means no. I'm sure this is something that should be considered seeing as you are selling Cancer insurance to women! Does #METOO or harassment of any kind that's currently in the media ring a bell?
I'm shocked. The promise of a gift as a hook (for absolutely no cost - my ass) with signing into something that I know nothing about with a debit order with a twist that if I do not contact you guys back within 30 days, I will get charged. I have no words. This is the 3rd time I am being called. I have no clue why I am being called again. I have read the Hello Peter complaints and it seems like people have had even worse experiences than I have. There are so many on there, I don't know why this is not being addressed. So sad. You have lost a customer for life. A free gift should actually be sent to all for the inconvenience. Please listen to the call and note that I did not give out any details! Make sure I am removed from the database and that I will not be debited (if by some miracle/*******ly my details were logged
Dear Cayla,
We received your email and we are busy investigating your complaint.
I am truly sorry if you feel violated or disrespected in any way.
I will be in contact shortly to provide you with feedback.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Best regards,
Dear Cayla,
We received your email and we are busy investigating your complaint.
I am truly sorry if you feel violated or disrespected in any way.
I will be in contact shortly to provide you with feedback.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Best regards,
Dear Cayla,
I have listened to the sales call made to you and I am very sorry that our sales consultant upset you. They are very passionate about the products that they offer but everything is always optional.
We do not have any of your banking details and you did not agree to the policy and as such, no debits will go off your account.
I have also placed your details on our do not contact list.
Should you need help in the future, please do not hesitate to contact me directly on ***, as I will be very happy to assist you personally with anything you need.
Sincerely,
Tanja Yildirim
Client Care Manager
Platinum Life
Best regards,
Dear Cayla,
I have listened to the sales call made to you and I am very sorry that our sales consultant upset you. They are very passionate about the products that they offer but everything is always optional.
We do not have any of your banking details and you did not agree to the policy and as such, no debits will go off your account.
I have also placed your details on our do not contact list.
Should you need help in the future, please do not hesitate to contact me directly on ***, as I will be very happy to assist you personally with anything you need.
Sincerely,
Tanja Yildirim
Client Care Manager
Platinum Life
Best regards,
