CJ
Candice J

1 reviews | Active since Jun 2019

19 Jun 2019, 08:07

Harassed by pushy salesman over the phone.

Very disappointed by the service I have received recently. I had a call last year while pregnant to review my policy and assured that I could cancel within 31 days of the documentation being received. The debit order came off before I received the documentation. Then this morning, I was harassed by a gentleman claiming to be working under supervision. The supervisor must have been helping him to close a sale. I politely refused to update my cover again, within less than 5 months of the last increase and when I mentioned how expensive a new baby is, he proceeded to try to make me add her to the policy, trying to make me feel guilty about leaving my baby 'uncovered' because I declined due to affordability. He would not take no for an answer. I had to remind him that my money is mine to do with as I wish and I did not answer the call to be argued with. I stupidly did not ask for a reference number for the call. I have been with Platinum life for many years and have prior to this always had good experiences with kind, professional and honest people. What a let down. If I did not have so many years invested with them, I would consider canceling. Apparently, they are not on Hello Peter, perhaps they should be.

0
Replies (1)
Platinum Life
Platinum Life's reply24 Jun 2019, 10:54
Official
Dear Candice, 

I have received your complaint and I am currently investigating the matter and the behavior of the consultant. 

Please expect a call from me regarding this matter. 

You are more than welcome to contact me on *** if there is anything I can assist with in the mean time 

Kind Regards
Simone Venter
Client Care Supervisor