Greedy greedy company!
Good luck trying to cancel a policy with these greedy people. I tried last year... and the lady gave me 100000 reasons why I should not cancel, but lowered my monthly costs... I was at work and didn't have time to constantly REPEAT myself that I want to CANCEL. So I took the lower costs. Well done on that one Platinum Life.... Well done. At least you're still making money ne? I JUST got off the phone with a consultant, who wouldn't let me cancel, but rather let me lower the costs again. Is there not some consumer act/law here being broken? If I say I want to cancel... then let me cancel?!? I'm taking this further.
Dear Yolandi,
I am sorry that we have disappointed you. All our offerings are completely optional and our policyholders are in absolute control of their policies at all times.
We are passionate about our products and it is our responsibility to provide you with alternative options regarding your policy. I can, however, confirm that Tracy contacted you again and your policy is now canceled.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager
Dear Yolandi,
I am sorry that we have disappointed you. All our offerings are completely optional and our policyholders are in absolute control of their policies at all times.
We are passionate about our products and it is our responsibility to provide you with alternative options regarding your policy. I can, however, confirm that Tracy contacted you again and your policy is now canceled.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind regards,
Tanja Yildirim
Client Care Manager