Great service until you want to reject their offers

My partner was harassed by Platinum Life for a free gift offer via referral for months on end, daily receiving up to 7 calls. We have truecaller on our phones. Today they used a number which was not immediately recognized and my partner picked up the call. The sales agent told her about the free gift a friend referred her for, and her having lost her sister to breast cancer 3 years ago, he hooked her into the free cover month for cancer cover. She went through the process of giving him her banking details (her fault) and then was handed over to a colleage (to apparently rate his service)

This colleage, a female was extremely pushy and tried to force my partner into signing a mandate on her account. After she repeatedly told the woman that she did not feel comfortable with agreeing to a debit order without having seen any paperwork, the call was ended with my partner requesting the whole thing cancelled.

The instruction mandate was already sent to the bank - 3 times! My partner immediately contacted Capitec who she banks with. They told her that all she need to is to decline the mandates on the banking app, which she did and the system came back with an error. She tried calling the bank again but it kept being a busy line. And she got busy again. Now she checked her banking app again, 2 of the 3 mandates are now active on her account - without being approved. She phoned the bank and was told that the bank cannot cancel any mandates from their end and that we would have to contact the creditor to cancel from their end.

NOW we're having to waste more of our time cancelling something which we did not agree to in the first place. Honestly it is appalling the lengths the call centre agents go to, to force clients into quick decisions!

JUST SHOCKING!