FW
Fiona W

1 reviews | Active since Jul 2020

28 Jul 2020, 10:40

Great service from Platinum Life

Going through difficult time currenrly with general items,fuel and electricity hikes, I just thought it would be easier to cancel my policy with Platinum. Then I spoke to Monica, who was extremely helpful, understanding and so much more .. she explained what I would lose if the policy is cancelled, and gave me better options to actually keep my policy instead of just throwing in the towel. Her attitude towards my situation juat made me feel as if I'm not alone in this and as a company, Platinum would rather put my needs first ,and therefore give me better solution. This was highly appreciated indeed.

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Replies (1)
Platinum Life
Platinum Life's reply29 Jul 2020, 07:19
Official
Dear Fiona, 

We just love your feedback for Monica and we are so proud of her for making sure that things were done your way! Thanks for giving us a chance to assist you in this time and I am so glad that she was able to offer a solution that best suits your needs 

Please let us know if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor