RC
Robyn C

1 reviews | Active since Apr 2020

20 Apr 2020, 11:16

Great service!

I sent in a request to cancel my policy due to affordability issues. Naturally I received a call from their retentions department. Their service was very good and they ensured that I was able to retain my cover at a more affordable rate. I did not receive my amended policy documents after a few day so called and spoke to Danielle who quickly confirmed that all details had been updated and found that documents were sent. I was impressed by the effecient service. Thank you!

0
Replies (1)
Platinum Life
Platinum Life's reply20 Apr 2020, 14:51
Official
Dear Robyn, 

Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! 

It’s so nice to hear that  Danielle is so enthusiastic about delivering awesome service and we are so happy to have her on our team. Thank you so much for sharing this with us 

We look forward to keeping you impressed for years to come!

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor