A
Adéle
1 reviews | Active since Oct 2023
15 Nov 2023, 09:06
Great assistance from Chante
Great assistance from Chante. Unfortunately the arrangement made has not filtered through the system as I’m still getting sms messages that say I am in arrears on my policy payment
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Platinum Life's replyOfficial
15 Nov 2023, 09:23Dear Adéle,
I am so glad that Chante was able to provide the needed assistance and support on your policy. My apologies for the SMS that you received, but I can confirm that the arrangement has been made on your policy and all arrears have been written off.
An updated policy schedule will also be sent out via email to confirm, so please keep an eye out
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so glad that Chante was able to provide the needed assistance and support on your policy. My apologies for the SMS that you received, but I can confirm that the arrangement has been made on your policy and all arrears have been written off.
An updated policy schedule will also be sent out via email to confirm, so please keep an eye out
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply15 Nov 2023, 09:23
Official
Dear Adéle,
I am so glad that Chante was able to provide the needed assistance and support on your policy. My apologies for the SMS that you received, but I can confirm that the arrangement has been made on your policy and all arrears have been written off.
An updated policy schedule will also be sent out via email to confirm, so please keep an eye out
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I am so glad that Chante was able to provide the needed assistance and support on your policy. My apologies for the SMS that you received, but I can confirm that the arrangement has been made on your policy and all arrears have been written off.
An updated policy schedule will also be sent out via email to confirm, so please keep an eye out
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor