MP
Michael P
1 reviews | Active since Feb 2021
06 Feb 2021, 14:20
Got a membership with no consent
I honestly don’t know why you have to give a star if it’s not even earned.
I fully understand now why you rather hang up on a Platinum Health employer than listening.
Talked to Verushca Ganho also mentioned that I have other life policies and I’d like to talk to my broker before actually agreeing to the policy. I also asked for the information to be sent to my email. Weeks later no email, but rather a policy number welcoming me as a member.
How in the hell do you guys actually do work? I want it cancelled yesterday and a follow up on how your employes have the right to just make me a member without my consent?
Pathetic, hope to never hear or see anything again from Platinum Life.
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Replies (1)
Platinum Life's replyOfficial
08 Feb 2021, 07:43Dear Michael
I have received your review and I am currently looking into this matter.
You were contacted on the 19th of January 2021 regarding a policy with Platinum Life. After consent is given and all your details captured, our sales department sends out an active contract and you have a legal 30 day review period to go through the details and advise if you don't wish to continue with the policy. I have requested the call made to you to follow up on what and how this was explained by the consultant.
A cancellation has been processed as requested and a consultant will be in touch within the week to confirm this with you. As soon as the call has been received, I will gladly forward it through with further feedback.
Please let me know if there is anything else I can assist with while we are awaiting this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter.
You were contacted on the 19th of January 2021 regarding a policy with Platinum Life. After consent is given and all your details captured, our sales department sends out an active contract and you have a legal 30 day review period to go through the details and advise if you don't wish to continue with the policy. I have requested the call made to you to follow up on what and how this was explained by the consultant.
A cancellation has been processed as requested and a consultant will be in touch within the week to confirm this with you. As soon as the call has been received, I will gladly forward it through with further feedback.
Please let me know if there is anything else I can assist with while we are awaiting this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Feb 2021, 07:43
Official
Dear Michael
I have received your review and I am currently looking into this matter.
You were contacted on the 19th of January 2021 regarding a policy with Platinum Life. After consent is given and all your details captured, our sales department sends out an active contract and you have a legal 30 day review period to go through the details and advise if you don't wish to continue with the policy. I have requested the call made to you to follow up on what and how this was explained by the consultant.
A cancellation has been processed as requested and a consultant will be in touch within the week to confirm this with you. As soon as the call has been received, I will gladly forward it through with further feedback.
Please let me know if there is anything else I can assist with while we are awaiting this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am currently looking into this matter.
You were contacted on the 19th of January 2021 regarding a policy with Platinum Life. After consent is given and all your details captured, our sales department sends out an active contract and you have a legal 30 day review period to go through the details and advise if you don't wish to continue with the policy. I have requested the call made to you to follow up on what and how this was explained by the consultant.
A cancellation has been processed as requested and a consultant will be in touch within the week to confirm this with you. As soon as the call has been received, I will gladly forward it through with further feedback.
Please let me know if there is anything else I can assist with while we are awaiting this
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor