DH
Dawn Harris-Slabber

1 reviews | Active since Jan 2017

17 Mar 2025, 16:46

Good insurance - super irritating up-sell calls

While I am very sure that the Platinum Life Cancer cover is excellent (I hope so, seeing as I am a paying customer of theirs since 2008 and have been lucky enough to never have to use it), I have to be honest when I say that bi-annual phone calls by overly fami**** agents with a time wasting script are enough to make me want to cancel this insurance.

They call me twice a year, usually at the most inconvenient time and try to strike up a conversation. I can't be the only one who doesn't WANT to have a conversation with an agent twice a year to be upsold on insurance and given a free gift that I don't want.

If they could please stop or give me an option for a phone call or email - and hold off on the substantial annual increases instead of sending me vitamins / costume jewelry that I am never going to wear - I could increase this rating.

Honestly, the phone calls have irritated me enough to write this review after multiple requests for them to stop calling me!

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Replies (1)
Platinum Life
Platinum Life's reply18 Mar 2025, 07:17
Official
Dear Dawn, 

Thank you for your review and the kind feedback. Due to the high risk nature of our policies, you are unable to call in and add additional benefits and cover to your policy. Our team will contact you every 6-8 months to offer an upgrade on your policy, but this is always optional and I apologize that you are feeling irritated with these calls 

I have added you to our Do Not Contact list for upgrades to ensure that no further calls are made to you. Please let me know if there is anything else we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor