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Ingrid C

1 reviews | Active since Jan 2021

15 Jan 2021, 10:26

Giving thanks - Arcel Coetzee (Platinum Life Pretoria)

I promptly received a call back to assist with an adjusted premium on an existing policy I had for over 11 years from Arcel Coetzee due to financial adjustments I needed to make. Not only did she assist with this but also has the most amazing bedside manner. Her empathy not only eased the transition but allowed for a totally different experience than I expected. For a 20 something young lady you have insight and maturity beyond your years which I'm sure will take you to greater heights no matter what lies ahead for you. Thank you for being able to speak to me like an old friend. I needed that more than you know. Best wishes and God bless you.

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Replies (1)
Platinum Life
Platinum Life's reply15 Jan 2021, 12:30
Official
Dear Ingrid, 
 
Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! 

It’s so nice to hear that  Arcel is so enthusiastic about delivering awesome service and we are so happy to have her on our team. We’ll be sure to show her the recognition she deserves and we look forward to keeping you impressed for years to come! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor