LB
Lungile B

1 reviews | Active since Feb 2015

20 Nov 2018, 15:02

Gift nomination ****

I received a call regarding a gift i got nominated by a friend of mine 6 months ago, which i didn't receive and let that slide...

I then received a call a month ago from platinum life call center agent making a follow up on my gift that i didn't receive in the months prior. She then ensured i will get my gift and let me know on the platinum life cancer policy which i told her i cannot take at the moment. She told me i would receive an sms for me to redeem my gift, which i never got either.

Then she called me two weeks after, but it was as though she was forcing this cancer policy on me because our conversation also started as though she is making a follow up on my gift, then she started explaining these cancer policies again to me, to which i stopped her and asked her if she will call me every two weeks harassing me about the same thing that i gave an answer to on our first conversation.

She did give me a reference number for my gift which i was suppose to get in a weeks time, which i still have not received. Three weeks has passed now.

This must be a ****, and luckily, i did not give out my ID number. What about other people who give out their personal details? I got a feeling i would only receive this gift had i taken this cancer policy, and because i didn't, i will never receive it

Do not call people under the pretense of sending them gifts they were nominated for if you have no intention of delivering them! And stop harassing me with your follow up calls, i am no longer interested in receiving that gift. Keep it!

0
Replies (1)
Platinum Life
Platinum Life's reply22 Nov 2018, 06:27
Official
 Dear Lungile,  I have received your complaint and I would like to provide some feedback regarding this matter.  You were nominated 6 months ago to receive a 50% discount voucher from Isabella Garcia, as well as a certificate of free female cancer and accidental disability cover valid for a period of 6 months.  When a gift is not redeemed after you have been nominated, you may be contacted by our sales department who will assist you with this before offering a policy to you. Our promotional gifts are obligation free and is sent out regardless if a policy has been taken up or not.  Kindly note that Platinum Life is a registered FSP and we adhere to a strict code of conduct that is enforced by the FSCA.  I do apologize that you have not received your gift. I have spoken to our logistics department and they will arrange a resend to be done and this will be delivered within the next 2 weeks at the address that was provided previously.  Please do not hesitate to contact me on *** if there is anything I can assist with 
Kind regards,  Simoné Venter Client Relationship Specialist & Client Care Supervisor