DM
Devraj M
1 reviews | Active since Sept 2019
19 Dec 2019, 11:31
GETTING TIRED OF THESE INSURANCE COMPANIES AND STAFF WHO DONT ASSIST
i had IOD at work , i called the call centre , they requested letter from Doctor , i submitted to claims department , after 4 days after i requested feedback , now they want more information , i submitted this information and latter they requested further info does this company not TRAIN THEIR STAFF ON PRODUCTS
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Replies (2)
Platinum Life's replyOfficial
19 Dec 2019, 12:05Dear Mr. Moodley,
We have received your review and would like provide some feedback regarding this matter.
As previously advised, regrettably the information you have submitted for an opinion to our assessors does not support a valid claim. As the opinion is based solely on the documents received from you, you must be advised that further documents or a formal claim pack may be submitted.
Claim forms have been sent that indicate the list of documents required. Please note that additional information may be requested by our assessors or management if needed to validate any claim.
You are more than welcome to contact us directly for more information regarding this matter
Kind Regards
Platinum Life Claims Department
We have received your review and would like provide some feedback regarding this matter.
As previously advised, regrettably the information you have submitted for an opinion to our assessors does not support a valid claim. As the opinion is based solely on the documents received from you, you must be advised that further documents or a formal claim pack may be submitted.
Claim forms have been sent that indicate the list of documents required. Please note that additional information may be requested by our assessors or management if needed to validate any claim.
You are more than welcome to contact us directly for more information regarding this matter
Kind Regards
Platinum Life Claims Department
Platinum Life's reply19 Dec 2019, 12:05
Official
Dear Mr. Moodley,
We have received your review and would like provide some feedback regarding this matter.
As previously advised, regrettably the information you have submitted for an opinion to our assessors does not support a valid claim. As the opinion is based solely on the documents received from you, you must be advised that further documents or a formal claim pack may be submitted.
Claim forms have been sent that indicate the list of documents required. Please note that additional information may be requested by our assessors or management if needed to validate any claim.
You are more than welcome to contact us directly for more information regarding this matter
Kind Regards
Platinum Life Claims Department
We have received your review and would like provide some feedback regarding this matter.
As previously advised, regrettably the information you have submitted for an opinion to our assessors does not support a valid claim. As the opinion is based solely on the documents received from you, you must be advised that further documents or a formal claim pack may be submitted.
Claim forms have been sent that indicate the list of documents required. Please note that additional information may be requested by our assessors or management if needed to validate any claim.
You are more than welcome to contact us directly for more information regarding this matter
Kind Regards
Platinum Life Claims Department
DM
Devraj M's updateReviewer Update
19 Dec 2019, 12:53please refer to the telephonic conversation from inception - when this incident happen , and refer to the documents i submitted as per conversation with your clerks and call centre
DM
Devraj M's update19 Dec 2019, 12:53
Reviewer Update
please refer to the telephonic conversation from inception - when this incident happen , and refer to the documents i submitted as per conversation with your clerks and call centre