CG
Cornèl Gonsalves
1 reviews | Active since May 2022
20 May 2022, 01:55
Frustrating service
I have been trying to cancel my policies due financial strain. It has been three month of being sent from one person to another, more money being deducted than agreed, not receiving help or answers. I will not recommend their service. Getting answers are very frustrating.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
20 May 2022, 08:16Dear Cornèl
Thank you so much for taking my call
A cancellation has been logged and a consultant from our cancellation team will be in touch within the week to confirm this with you. Please note that all debit orders have been stopped with immediate effect
I will also investigate the email that you sent to us previously to cancel the policy and see why it was not processed.
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call
A cancellation has been logged and a consultant from our cancellation team will be in touch within the week to confirm this with you. Please note that all debit orders have been stopped with immediate effect
I will also investigate the email that you sent to us previously to cancel the policy and see why it was not processed.
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 May 2022, 08:16
Official
Dear Cornèl
Thank you so much for taking my call
A cancellation has been logged and a consultant from our cancellation team will be in touch within the week to confirm this with you. Please note that all debit orders have been stopped with immediate effect
I will also investigate the email that you sent to us previously to cancel the policy and see why it was not processed.
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call
A cancellation has been logged and a consultant from our cancellation team will be in touch within the week to confirm this with you. Please note that all debit orders have been stopped with immediate effect
I will also investigate the email that you sent to us previously to cancel the policy and see why it was not processed.
I apologize for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
20 May 2022, 10:09Thank you so much for sending more information. Kindly note that the cancellation instruction was sent to Liberty. As we are not affiliated with them, no cancellation instruction was ever sent to us.
I have processed your cancellation on your Platinum Life policy in the mean time.
Please let me know if there is anything else I can assist with
I have processed your cancellation on your Platinum Life policy in the mean time.
Please let me know if there is anything else I can assist with
Platinum Life's reply20 May 2022, 10:09
Official
Thank you so much for sending more information. Kindly note that the cancellation instruction was sent to Liberty. As we are not affiliated with them, no cancellation instruction was ever sent to us.
I have processed your cancellation on your Platinum Life policy in the mean time.
Please let me know if there is anything else I can assist with
I have processed your cancellation on your Platinum Life policy in the mean time.
Please let me know if there is anything else I can assist with