PC
Peninah C
1 reviews | Active since Jun 2019
23 Feb 2026, 10:14
From free gift to forced debit order!
There’s a mandate on my bank account for R147 which I declined several times since I never signed any contract with you guys or accepted any offers and yet it shows approved. I tried emailing you but there has been no response so maybe if I post here I’ll get a response and this matter resolved. Last time I checked I was nominated for a gift and that’s what was being discussed. So how did it go from a gift to a now forced debit order on my account which I can’t even cancel on my side even though I declined it when the debicheck came through! Oh, and you can keep your so-called free gift!
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Platinum Life's replyOfficial
23 Feb 2026, 11:11Dear Mrs Cloete,
I have received your review and would like to assist you regarding this matter. I attempted to contact you telephonically to discuss this further but was unfortunately unable to reach you.
You were nominated by a friend in October 2025 to receive a promotional gift. After your details were captured by our team, an SMS containing your voucher was sent to you for your enjoyment.
Following this, our team contacted you to offer an optional policy with Platinum Life. Should a sale be concluded, a mandate is issued as part of the standard process. Policy documentation is then sent to you, and you are provided with a 30-day review period before the first debit order takes place.
Please note that I have processed the cancellation of the policy, and nothing further will be issued in your name. Please contact your bank to remove the mandate, but I can confirm that no deductions will be processed.
Should you require any further assistance, please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist you regarding this matter. I attempted to contact you telephonically to discuss this further but was unfortunately unable to reach you.
You were nominated by a friend in October 2025 to receive a promotional gift. After your details were captured by our team, an SMS containing your voucher was sent to you for your enjoyment.
Following this, our team contacted you to offer an optional policy with Platinum Life. Should a sale be concluded, a mandate is issued as part of the standard process. Policy documentation is then sent to you, and you are provided with a 30-day review period before the first debit order takes place.
Please note that I have processed the cancellation of the policy, and nothing further will be issued in your name. Please contact your bank to remove the mandate, but I can confirm that no deductions will be processed.
Should you require any further assistance, please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply23 Feb 2026, 11:11
Official
Dear Mrs Cloete,
I have received your review and would like to assist you regarding this matter. I attempted to contact you telephonically to discuss this further but was unfortunately unable to reach you.
You were nominated by a friend in October 2025 to receive a promotional gift. After your details were captured by our team, an SMS containing your voucher was sent to you for your enjoyment.
Following this, our team contacted you to offer an optional policy with Platinum Life. Should a sale be concluded, a mandate is issued as part of the standard process. Policy documentation is then sent to you, and you are provided with a 30-day review period before the first debit order takes place.
Please note that I have processed the cancellation of the policy, and nothing further will be issued in your name. Please contact your bank to remove the mandate, but I can confirm that no deductions will be processed.
Should you require any further assistance, please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to assist you regarding this matter. I attempted to contact you telephonically to discuss this further but was unfortunately unable to reach you.
You were nominated by a friend in October 2025 to receive a promotional gift. After your details were captured by our team, an SMS containing your voucher was sent to you for your enjoyment.
Following this, our team contacted you to offer an optional policy with Platinum Life. Should a sale be concluded, a mandate is issued as part of the standard process. Policy documentation is then sent to you, and you are provided with a 30-day review period before the first debit order takes place.
Please note that I have processed the cancellation of the policy, and nothing further will be issued in your name. Please contact your bank to remove the mandate, but I can confirm that no deductions will be processed.
Should you require any further assistance, please feel free to contact us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor