CL
Courtney L

1 reviews | Active since Apr 2024

11 Apr 2024, 00:18

Free Gift - Personal Information breach

My friend shared my contact details for a free gift without my consent and i received non stop calls for a week straight, I kept trying to block the numbers but they keep coming through with new phone numbers.

Eventually I answered the phone to tell them I was not interested but they insisted it would be 2 minutes of my time and then they would not call me again.

The woman on the phone was very kind and professional and while i realize now how stupid i was in providing her with my ID number and the name of my bank, I divulged the information to her in the moment.

I am now feeling extremely uneasy about my details being used for a **** or to hack into my accounts, or being used to sign up to policies that i DID NOT consent for - the agent asked me a few “yes or no” questions which could easily be manipulated in the voice recorded call to sign me up for who knows what.

I would like confirmation that all details will be removed from the system, and that I will not be signed up for any policies what so ever.

I am absolutely terrified of waking up to an empty bank account as a result of this call. I do not want any gifts, or any policies, just confirmation that the call was in fact, not a ****, and that i will be removed from all contact lists.

0
Replies (1)
Platinum Life
Platinum Life's reply11 Apr 2024, 06:36
Official
Dear Courtney, 

I have received your review and would like to provide more information regarding this matter. 

You were recently nominated by a friend or family member for a promotional gift. The gift is optional and serves as a way to provide more information about our company and products. The gift IS not a policy and there is no cost or obligation linked to it. 

Your details have been added to our Do Not Contact list and nothing will be sent out to you. Platinum Life is a registered FSP and all our conduct is in line with current FSCA and POPIA legislation. 

Please do not hesitate to contact us if there is anything else we can assist with 

Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor