AM
Ayanda M
1 reviews | Active since Feb 2019
04 Nov 2019, 15:21
Free gift is a ****
I've received 3 calls over the course of the year about a free gift and I am yet to receive any sms about the gift. I don't know if this is a **** or what but they take your details and don't deliver what they said. I'm genuinely disappointed
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
05 Nov 2019, 11:19Dear Ayanda,
I have looked into your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 3rd of December 2018 for a promotional gift. An sms with a 50% off voucher from Isabella Garcia was sent to you. I have arranged for this to be resent.
You received another call in May due to another friend referring you. Unfortunately, as this was within 12 months from when you last received a voucher, the system picked up your lead as a duplicate so nothing was sent out.
As you were promised a gift when you were contacted in May, I will arrange this from Client Care side.
You are more than welcome to contact me on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 3rd of December 2018 for a promotional gift. An sms with a 50% off voucher from Isabella Garcia was sent to you. I have arranged for this to be resent.
You received another call in May due to another friend referring you. Unfortunately, as this was within 12 months from when you last received a voucher, the system picked up your lead as a duplicate so nothing was sent out.
As you were promised a gift when you were contacted in May, I will arrange this from Client Care side.
You are more than welcome to contact me on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Nov 2019, 11:19
Official
Dear Ayanda,
I have looked into your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 3rd of December 2018 for a promotional gift. An sms with a 50% off voucher from Isabella Garcia was sent to you. I have arranged for this to be resent.
You received another call in May due to another friend referring you. Unfortunately, as this was within 12 months from when you last received a voucher, the system picked up your lead as a duplicate so nothing was sent out.
As you were promised a gift when you were contacted in May, I will arrange this from Client Care side.
You are more than welcome to contact me on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into your complaint and would like to provide some feedback regarding this matter.
You were contacted on the 3rd of December 2018 for a promotional gift. An sms with a 50% off voucher from Isabella Garcia was sent to you. I have arranged for this to be resent.
You received another call in May due to another friend referring you. Unfortunately, as this was within 12 months from when you last received a voucher, the system picked up your lead as a duplicate so nothing was sent out.
As you were promised a gift when you were contacted in May, I will arrange this from Client Care side.
You are more than welcome to contact me on *** if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
AM
Ayanda M's updateReviewer Update
26 Nov 2019, 15:18Good day. I have still not received this set message. Het I have received another call. Its funny how you can call me about the gift multiple times but can't send the SMS.
AM
Ayanda M's update26 Nov 2019, 15:18
Reviewer Update
Good day. I have still not received this set message. Het I have received another call. Its funny how you can call me about the gift multiple times but can't send the SMS.