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Sibonelo N
1 reviews | Active since Jun 2016
07 Apr 2022, 05:38
********** signups
A colleague got a call from one of your telesales agents and said they want t send them a free gift only to find it meant they've joined a policy and everytime they try to call to cancel the policy, they are sent from pillar to post. Recently they received another call from one of your agents again n my colleague explicitly said they don't want anything and they've been trying to cancel only for the agent to increase her R99 premium to R350. This has to be resolved soon before I assist he with ombudsman.
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Replies (3)
Platinum Life's replyOfficial
07 Apr 2022, 09:18Dear Sibonelo,
I have received your complaint and have followed up regarding this matter.
Kindly note that Miss Moyo was contacted for a policy in November 2022, after receiving a promotional gift that she was nominated for. She was recently called and offered an upgrade, which she has since cancelled with our team. We have never received any other cancellation request regarding this policy. All our calls are recorded and can be sent through to her on request.
I have tried to contact Miss Moyo to confirm this with her but have been unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have followed up regarding this matter.
Kindly note that Miss Moyo was contacted for a policy in November 2022, after receiving a promotional gift that she was nominated for. She was recently called and offered an upgrade, which she has since cancelled with our team. We have never received any other cancellation request regarding this policy. All our calls are recorded and can be sent through to her on request.
I have tried to contact Miss Moyo to confirm this with her but have been unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 Apr 2022, 09:18
Official
Dear Sibonelo,
I have received your complaint and have followed up regarding this matter.
Kindly note that Miss Moyo was contacted for a policy in November 2022, after receiving a promotional gift that she was nominated for. She was recently called and offered an upgrade, which she has since cancelled with our team. We have never received any other cancellation request regarding this policy. All our calls are recorded and can be sent through to her on request.
I have tried to contact Miss Moyo to confirm this with her but have been unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and have followed up regarding this matter.
Kindly note that Miss Moyo was contacted for a policy in November 2022, after receiving a promotional gift that she was nominated for. She was recently called and offered an upgrade, which she has since cancelled with our team. We have never received any other cancellation request regarding this policy. All our calls are recorded and can be sent through to her on request.
I have tried to contact Miss Moyo to confirm this with her but have been unable to reach her.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
SN
Sibonelo N's updateReviewer Update
07 Apr 2022, 22:17She has made several calls for a cancelation and even this morning on 07 April 2022 she called and was told to wait 72 hours for a response. Which number did you call her from because she would've seen the missed call and gotten back to you.
She is really desperate to cancel this policy and as we speak she is trying to get a reversal on R350 that was deducted this morning.
Please assist her to cancel. That is all she is asking for.
Kind regards
Sibonelo Ngobese on behalf of Miss N Moyo
She is really desperate to cancel this policy and as we speak she is trying to get a reversal on R350 that was deducted this morning.
Please assist her to cancel. That is all she is asking for.
Kind regards
Sibonelo Ngobese on behalf of Miss N Moyo
SN
Sibonelo N's update07 Apr 2022, 22:17
Reviewer Update
She has made several calls for a cancelation and even this morning on 07 April 2022 she called and was told to wait 72 hours for a response. Which number did you call her from because she would've seen the missed call and gotten back to you.
She is really desperate to cancel this policy and as we speak she is trying to get a reversal on R350 that was deducted this morning.
Please assist her to cancel. That is all she is asking for.
Kind regards
Sibonelo Ngobese on behalf of Miss N Moyo
She is really desperate to cancel this policy and as we speak she is trying to get a reversal on R350 that was deducted this morning.
Please assist her to cancel. That is all she is asking for.
Kind regards
Sibonelo Ngobese on behalf of Miss N Moyo
SN
Sibonelo N's updateReviewer Update
25 Apr 2022, 19:13Dear Simone
I would to clarify this, either your business practices are ********** or the way your agents work is such that they have to perform ********** activities to reach their targets. My colleague is still being sent from pillar to post despite sending a message to say she wants to cancel everything.
1. She sent a message
2. She received an sms as attached saying they can't process a cancelation via message so they're gonna call to assist with cancelation.
3. After receiving the call she still gets another sms to say she is being sent vouchers.
4. When she tries calling again than the phone is answered.
I am begging with you before it becomes bad.
Kind regards
Sibonelo Clement Ngobese on behalf of Ntombiyothando Moyo
I would to clarify this, either your business practices are ********** or the way your agents work is such that they have to perform ********** activities to reach their targets. My colleague is still being sent from pillar to post despite sending a message to say she wants to cancel everything.
1. She sent a message
2. She received an sms as attached saying they can't process a cancelation via message so they're gonna call to assist with cancelation.
3. After receiving the call she still gets another sms to say she is being sent vouchers.
4. When she tries calling again than the phone is answered.
I am begging with you before it becomes bad.
Kind regards
Sibonelo Clement Ngobese on behalf of Ntombiyothando Moyo
SN
Sibonelo N's update25 Apr 2022, 19:13
Reviewer Update
Dear Simone
I would to clarify this, either your business practices are ********** or the way your agents work is such that they have to perform ********** activities to reach their targets. My colleague is still being sent from pillar to post despite sending a message to say she wants to cancel everything.
1. She sent a message
2. She received an sms as attached saying they can't process a cancelation via message so they're gonna call to assist with cancelation.
3. After receiving the call she still gets another sms to say she is being sent vouchers.
4. When she tries calling again than the phone is answered.
I am begging with you before it becomes bad.
Kind regards
Sibonelo Clement Ngobese on behalf of Ntombiyothando Moyo
I would to clarify this, either your business practices are ********** or the way your agents work is such that they have to perform ********** activities to reach their targets. My colleague is still being sent from pillar to post despite sending a message to say she wants to cancel everything.
1. She sent a message
2. She received an sms as attached saying they can't process a cancelation via message so they're gonna call to assist with cancelation.
3. After receiving the call she still gets another sms to say she is being sent vouchers.
4. When she tries calling again than the phone is answered.
I am begging with you before it becomes bad.
Kind regards
Sibonelo Clement Ngobese on behalf of Ntombiyothando Moyo