1 reviews | Active since Jul 2018
********** Activity
Platinum life phoned my husband with their "promotional gifts" You had to give your banking details and even though we have the recording where he said " I DO NOT WANT A POLICY AND I WILL NOT SIGN UP FOR ONE" they still deducted money from his account. This was on 01/07/2018. We have spoken to three different people from their call centre and all of them promise that someone will call us back from their refund department. Conveniently there is no manager or supervisor in at the moment when you want to speak to them. The worst is when it comes to the actual paying out of this ridiculous policy they will find an excuse not to pay as you get underwritten at claim stage. Do not be fooled, Platinum life is a bunch of ********* that will ***** your money so that they can buy more "free" gifts. Please note Platinum Life, that this case will be going to the ombudsman as I work in the same industry, and what you are doing is ******* and *****.
Dear Zanne,
You have dealt with four of our consultants recently and I can confirm that your husbands policy is no longer active and that a refund has been submitted.
All our consultants are FAIS compliant or work under supervision and are able to deal with all customer complaints and queries. We are also governed by strict laws and regulations that we need to adhere to, and as such we cannot do anything *******.
Nonetheless, I have requested the sales call and will provide you with feedback regarding this shortly.
If you require any further assistance in the meantime, please contact me directly on ***
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,
Dear Zanne,
You have dealt with four of our consultants recently and I can confirm that your husbands policy is no longer active and that a refund has been submitted.
All our consultants are FAIS compliant or work under supervision and are able to deal with all customer complaints and queries. We are also governed by strict laws and regulations that we need to adhere to, and as such we cannot do anything *******.
Nonetheless, I have requested the sales call and will provide you with feedback regarding this shortly.
If you require any further assistance in the meantime, please contact me directly on ***
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Best regards,