1 reviews | Active since Jun 2018
*****ulant deductions!
Policy never taken up, but debit orders keep going off my wife's account. 4th one today... This is *****!!!
Dear Dave,
Thank you for taking my call yesterday morning and also sending all relevant details enabling me to investigate the matter.
Your wife spoke to one of our consultants, Anzelle, on the 23rd of March. In the call, your wife did advise that there was some uncer*****y regarding work and that she did not want to commit as there was no guarantee that the matter will be sorted out in May. Unfortunately, as Anzelle also discussed with her, we cannot place any of our policies on hold for more than 2 months.
There was no arrangement made for a call back at that stage to confirm the first debit order, which might have caused a slight misunderstanding regarding the process between Anzelle and your wife. I do apologize for this inconvenience and I will gladly arrange to send this call to you via email if required.
A full legal closure was done and an updated schedule was sent via email.
I have processed a cancellation on the policy accordingly and all further debit orders have been stopped with immediate effect. A consultant will be in touch to confirm the cancellation of the policy.
Please do not hesitate to contact me directly on *** if there is anything else I can assist with.
If you have any further queries please feel free to contact us.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Dave,
Thank you for taking my call yesterday morning and also sending all relevant details enabling me to investigate the matter.
Your wife spoke to one of our consultants, Anzelle, on the 23rd of March. In the call, your wife did advise that there was some uncer*****y regarding work and that she did not want to commit as there was no guarantee that the matter will be sorted out in May. Unfortunately, as Anzelle also discussed with her, we cannot place any of our policies on hold for more than 2 months.
There was no arrangement made for a call back at that stage to confirm the first debit order, which might have caused a slight misunderstanding regarding the process between Anzelle and your wife. I do apologize for this inconvenience and I will gladly arrange to send this call to you via email if required.
A full legal closure was done and an updated schedule was sent via email.
I have processed a cancellation on the policy accordingly and all further debit orders have been stopped with immediate effect. A consultant will be in touch to confirm the cancellation of the policy.
Please do not hesitate to contact me directly on *** if there is anything else I can assist with.
If you have any further queries please feel free to contact us.
Kind regards,
Simoné Venter
Client Relationship Specialist & Client Care Supervisor
Dear Dave
Thank you so much for taking my call this morning
Kindly note that the policy has been processed for cancellation and that all further premiums have been stopped with immediate effect.
I will also arrange to refund the bank costs for the reversals that have been done due to the premiums being deducted.
I apologize for any inconvenience caused by this.
Please do not hesitate to contact me on *** if there is anything else I can assist with
Kind Regards
Simone
Dear Dave
Thank you so much for taking my call this morning
Kindly note that the policy has been processed for cancellation and that all further premiums have been stopped with immediate effect.
I will also arrange to refund the bank costs for the reversals that have been done due to the premiums being deducted.
I apologize for any inconvenience caused by this.
Please do not hesitate to contact me on *** if there is anything else I can assist with
Kind Regards
Simone