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Dear Shaun, 

I have received your complaint and have looked into this matter on my side

You were contacted for an upgrade on your Platinum Life policy in last year. The upgrade is always optional and the consultant did explain how it works and the added benefits and cover. You did confirm that you need to speak with your partner and the consultant advised on the 30 day review period. After consenting to this, a full legal closure was done 

Documentation was sent out via email in October 2022, to ensure that you had enough time to go through it and speak to your partner. After the review period, the upgrade came into force as discussed 

As you did agree to this benefit, there is no refund due on your policy. The calls have been sent through via email but I have arranged for a resend to be done to ensure that you receive it. Our team has also been trying to get a hold of you to discuss this matter and assist with your cancellation request, so please keep an eye out for that call 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor