KM
Kate M
1 reviews | Active since Jan 2018
09 Mar 2021, 13:49
*****/****
Platinum life is a ****, they are *****ing us, I always get calls that I'm gonna pay extra on top of the insurance I have already. What exactly is happening with this company they increased premiums without my knowledge
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Platinum Life's replyOfficial
09 Mar 2021, 14:56Dear Kate,
i have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Your policy has its annual increase in September – please keep in mind that your premium as well as your benefits increase. This is stated in your policy contract as well. The inflation is standard on the policy and cannot be removed, but you are always welcome to contact us to adjust the premium if needed.
Due to the high-risk nature of our policies, you are not able to phone in to add or increase benefits on your policy. Our sales department might contact you during the year and give you the chance to upgrade your existing policy. The upgrade is always optional and you will have a 30 day review period before any new changes kick in.
Kindly note that your premium has not increased since September 2020, when the inflation took place. I will follow up with our team to see if any upgrades where recently offered and accepted (there is no upgrade on your policy currently).
Please feel free to contact me if there is anything else I can assist with or advise on. I have also arranged for an updated policy schedule to be sent to you.
Kind Regards
Simone Venter
1Client Relationship Specialist & Client Care Supervisor
i have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Your policy has its annual increase in September – please keep in mind that your premium as well as your benefits increase. This is stated in your policy contract as well. The inflation is standard on the policy and cannot be removed, but you are always welcome to contact us to adjust the premium if needed.
Due to the high-risk nature of our policies, you are not able to phone in to add or increase benefits on your policy. Our sales department might contact you during the year and give you the chance to upgrade your existing policy. The upgrade is always optional and you will have a 30 day review period before any new changes kick in.
Kindly note that your premium has not increased since September 2020, when the inflation took place. I will follow up with our team to see if any upgrades where recently offered and accepted (there is no upgrade on your policy currently).
Please feel free to contact me if there is anything else I can assist with or advise on. I have also arranged for an updated policy schedule to be sent to you.
Kind Regards
Simone Venter
1Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply09 Mar 2021, 14:56
Official
Dear Kate,
i have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Your policy has its annual increase in September – please keep in mind that your premium as well as your benefits increase. This is stated in your policy contract as well. The inflation is standard on the policy and cannot be removed, but you are always welcome to contact us to adjust the premium if needed.
Due to the high-risk nature of our policies, you are not able to phone in to add or increase benefits on your policy. Our sales department might contact you during the year and give you the chance to upgrade your existing policy. The upgrade is always optional and you will have a 30 day review period before any new changes kick in.
Kindly note that your premium has not increased since September 2020, when the inflation took place. I will follow up with our team to see if any upgrades where recently offered and accepted (there is no upgrade on your policy currently).
Please feel free to contact me if there is anything else I can assist with or advise on. I have also arranged for an updated policy schedule to be sent to you.
Kind Regards
Simone Venter
1Client Relationship Specialist & Client Care Supervisor
i have received your complaint and would like to provide some feedback regarding this matter. I was unable to reach you telephonically to discuss this.
Your policy has its annual increase in September – please keep in mind that your premium as well as your benefits increase. This is stated in your policy contract as well. The inflation is standard on the policy and cannot be removed, but you are always welcome to contact us to adjust the premium if needed.
Due to the high-risk nature of our policies, you are not able to phone in to add or increase benefits on your policy. Our sales department might contact you during the year and give you the chance to upgrade your existing policy. The upgrade is always optional and you will have a 30 day review period before any new changes kick in.
Kindly note that your premium has not increased since September 2020, when the inflation took place. I will follow up with our team to see if any upgrades where recently offered and accepted (there is no upgrade on your policy currently).
Please feel free to contact me if there is anything else I can assist with or advise on. I have also arranged for an updated policy schedule to be sent to you.
Kind Regards
Simone Venter
1Client Relationship Specialist & Client Care Supervisor