LE
Lizelle E
1 reviews | Active since Oct 2017
18 Apr 2020, 16:54
***** upgrades increased premiums
I have on several calls declined upgrades and asked that they stop contacting me. I even declined the so called free gifts yet I still received emails thanking me for my upgrade without confirmation or acceptance. This is ***** and ******* to upgrade without consent and increased premium. Ridiculous. Can listen to all my recorded calls!
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Replies (1)
Platinum Life's replyOfficial
20 Apr 2020, 11:57Dear Lizelle,
I have received your review and I apologize for the experience you had. I am currently looking into this matter.
The upgrade has been removed from your policy and no higher premium will be deducted. I have requested the calls made to you regarding this and will gladly send it through with feedback as soon as possible.
Our upgrades are always optional and you should never feel obligated to take it or receive the documentation for your 30 day review period.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I apologize for the experience you had. I am currently looking into this matter.
The upgrade has been removed from your policy and no higher premium will be deducted. I have requested the calls made to you regarding this and will gladly send it through with feedback as soon as possible.
Our upgrades are always optional and you should never feel obligated to take it or receive the documentation for your 30 day review period.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Apr 2020, 11:57
Official
Dear Lizelle,
I have received your review and I apologize for the experience you had. I am currently looking into this matter.
The upgrade has been removed from your policy and no higher premium will be deducted. I have requested the calls made to you regarding this and will gladly send it through with feedback as soon as possible.
Our upgrades are always optional and you should never feel obligated to take it or receive the documentation for your 30 day review period.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I apologize for the experience you had. I am currently looking into this matter.
The upgrade has been removed from your policy and no higher premium will be deducted. I have requested the calls made to you regarding this and will gladly send it through with feedback as soon as possible.
Our upgrades are always optional and you should never feel obligated to take it or receive the documentation for your 30 day review period.
You are more than welcome to give me a call if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor