SM
Sindi M
1 reviews | Active since Dec 2020
01 Dec 2020, 08:08
*****
Your company is a ****. I was called to give information about receiving a gift due to a colleague giving my number to nominate me for this gift. I never received a gift instead my information has been used to sign me up for an insurance I DID NOT agree on . How do you issue an insurance policy to someone who did not SIGN ANY DOCUMENTATION!!! Let alone know what plan . It gets worse when your own company distributes my number to multiple people that call to ask me the ask same thing about this skin care gift as a trap for your insurance ! I have stated multiple times I am unemployed and I don’t want anything!
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
01 Dec 2020, 16:44Dear Sindi,
I have received your complaint and I am currently investigating this matter.
All calls made to you have been requested and I will be in touch with feedback as soon as it has been received.
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating this matter.
All calls made to you have been requested and I will be in touch with feedback as soon as it has been received.
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Dec 2020, 16:44
Official
Dear Sindi,
I have received your complaint and I am currently investigating this matter.
All calls made to you have been requested and I will be in touch with feedback as soon as it has been received.
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently investigating this matter.
All calls made to you have been requested and I will be in touch with feedback as soon as it has been received.
Please let me know if there is anything I can assist with in the meantime
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
14 Dec 2020, 10:26Dear Sindi,
I have received the calls made to you and would like to provide some feedback regarding this matter,
You were contacted by our sales department in September 2020 regarding a policy with Platinum Life. The consultant offered the cover and also explained the process and your 30 day review period. All your details are captured and a full legal closure is done. Please advise if you would like me to send this through to you. An updated policy schedule was sent out via email and Whatsapp, to ensure that you had sufficient time to read through.
The policy has been cancelled with immediate effect and no further premiums will be deducted.
Please feel free to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls made to you and would like to provide some feedback regarding this matter,
You were contacted by our sales department in September 2020 regarding a policy with Platinum Life. The consultant offered the cover and also explained the process and your 30 day review period. All your details are captured and a full legal closure is done. Please advise if you would like me to send this through to you. An updated policy schedule was sent out via email and Whatsapp, to ensure that you had sufficient time to read through.
The policy has been cancelled with immediate effect and no further premiums will be deducted.
Please feel free to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply14 Dec 2020, 10:26
Official
Dear Sindi,
I have received the calls made to you and would like to provide some feedback regarding this matter,
You were contacted by our sales department in September 2020 regarding a policy with Platinum Life. The consultant offered the cover and also explained the process and your 30 day review period. All your details are captured and a full legal closure is done. Please advise if you would like me to send this through to you. An updated policy schedule was sent out via email and Whatsapp, to ensure that you had sufficient time to read through.
The policy has been cancelled with immediate effect and no further premiums will be deducted.
Please feel free to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received the calls made to you and would like to provide some feedback regarding this matter,
You were contacted by our sales department in September 2020 regarding a policy with Platinum Life. The consultant offered the cover and also explained the process and your 30 day review period. All your details are captured and a full legal closure is done. Please advise if you would like me to send this through to you. An updated policy schedule was sent out via email and Whatsapp, to ensure that you had sufficient time to read through.
The policy has been cancelled with immediate effect and no further premiums will be deducted.
Please feel free to contact us if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor