Force selling
Agents force selling the cancer cover even when you clearly state that you can't afford it. I have been called more than 3 times by the same agent and I kept on telling her I can't afford but NO she wouldn't stop harassing me. She even went to an extent of sending me a whatsapp message asking me why didn't I agree then cancel after the call just to give her a sale. How crazy is that....
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
19 Nov 2020, 13:34Dear Palesa,
Thank you so much for taking my call and I am so sorry to read about the experience you had.
Kindly note that I have escalated this matter to our sales department to ensure that it addressed with the consultant directly, Our policies are always optional and we never want you to feel pressured to take it up.
I have arranged for your details to be removed from the floor to ensure that you are not contacted again.
Please do not hesitate to give me a call if there is anything I can assist with and please accept my apologies again.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am so sorry to read about the experience you had.
Kindly note that I have escalated this matter to our sales department to ensure that it addressed with the consultant directly, Our policies are always optional and we never want you to feel pressured to take it up.
I have arranged for your details to be removed from the floor to ensure that you are not contacted again.
Please do not hesitate to give me a call if there is anything I can assist with and please accept my apologies again.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Nov 2020, 13:34
Official
Dear Palesa,
Thank you so much for taking my call and I am so sorry to read about the experience you had.
Kindly note that I have escalated this matter to our sales department to ensure that it addressed with the consultant directly, Our policies are always optional and we never want you to feel pressured to take it up.
I have arranged for your details to be removed from the floor to ensure that you are not contacted again.
Please do not hesitate to give me a call if there is anything I can assist with and please accept my apologies again.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and I am so sorry to read about the experience you had.
Kindly note that I have escalated this matter to our sales department to ensure that it addressed with the consultant directly, Our policies are always optional and we never want you to feel pressured to take it up.
I have arranged for your details to be removed from the floor to ensure that you are not contacted again.
Please do not hesitate to give me a call if there is anything I can assist with and please accept my apologies again.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor