LK
Liesl K
1 reviews | Active since Oct 2009
31 Jul 2024, 09:04
For years I tried to cancel the policy and they would talk my head around and lower premiums but never listen to what I wanted
For years I tried to cancel the policy and they would talk my head around and lower premiums but never listen to what I wanted. Tyrell was the worst and when he eventually cancelled he was rude and abrupt when ending the conversation. I’m so happy to be free of platinum life.
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Platinum Life's replyOfficial
31 Jul 2024, 09:15Dear Liesl,
I have received your review and I am sorry to hear about the experience you had.
Our team always wants to ensure that you are aware of all available options on your policy, but it is always optional and you should never feel forced into continuing. I can confirm that your policy has been cancelled and that no further premiums will be deducted
I will follow up on the call you had with Tyrell and the manner in which the call ended. Please accept our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am sorry to hear about the experience you had.
Our team always wants to ensure that you are aware of all available options on your policy, but it is always optional and you should never feel forced into continuing. I can confirm that your policy has been cancelled and that no further premiums will be deducted
I will follow up on the call you had with Tyrell and the manner in which the call ended. Please accept our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Jul 2024, 09:15
Official
Dear Liesl,
I have received your review and I am sorry to hear about the experience you had.
Our team always wants to ensure that you are aware of all available options on your policy, but it is always optional and you should never feel forced into continuing. I can confirm that your policy has been cancelled and that no further premiums will be deducted
I will follow up on the call you had with Tyrell and the manner in which the call ended. Please accept our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and I am sorry to hear about the experience you had.
Our team always wants to ensure that you are aware of all available options on your policy, but it is always optional and you should never feel forced into continuing. I can confirm that your policy has been cancelled and that no further premiums will be deducted
I will follow up on the call you had with Tyrell and the manner in which the call ended. Please accept our apologies for any inconvenience caused
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor