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cesca H
1 reviews | Active since Mar 2016
19 Aug 2026, 05:49
For the first time i am unhappy with platinum life, all because of one person.
I am a member of platinum life for many years and i have never had any problems up until last night. I was contacted at 19:30 and informed about my plan being automatically increased. After saying that I can't afford to upgrade it nou, and that I am happy with my plan as is, i received a debi check message, that i declined, that gives platinum life permission to deduct almost double of what I am paying now. Again i informed the person i don't want to upgrade my account and declined the debi check he put the phone down in my ear.
Hi Cesca, Thanks for speaking to our Sales Executive, Andiswa. Your ref no is: mcta***. The Platinum Life Team. (This is a no reply message.)
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Replies (3)0
Replies (3)
Platinum Life's replyOfficial
19 Aug 2026, 06:00Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply19 Aug 2026, 06:00
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
cH
cesca H's updateReviewer Update
19 Aug 2026, 06:42Thank you.
I have never had any complaints before, you are an excellent company and always provide good service.
I have never had any complaints before, you are an excellent company and always provide good service.
cH
cesca H's update19 Aug 2026, 06:42
Reviewer Update
Thank you.
I have never had any complaints before, you are an excellent company and always provide good service.
I have never had any complaints before, you are an excellent company and always provide good service.
Platinum Life's replyOfficial
19 Aug 2026, 08:59Dear Cesca,
Thank you so much for taking my call this morning, and please accept my sincere apologies for the recent experience you had with our Sales team.
Thank you so much for taking my call this morning, and please accept my sincere apologies for the recent experience you had with our Sales team.
Kindly note that I have escalated the matter to our Sales Department so that it can be addressed directly with the consultant and the necessary feedback can be provided to prevent a similar experience from happening again.
I can confirm that your policy will remain as is, and I have arranged for an updated policy schedule to be sent to you via email.
Thank you again for bringing this to our attention and for allowing us to follow up and address the matter. We truly appreciate it.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Aug 2026, 08:59
Official
Dear Cesca,
Thank you so much for taking my call this morning, and please accept my sincere apologies for the recent experience you had with our Sales team.
Thank you so much for taking my call this morning, and please accept my sincere apologies for the recent experience you had with our Sales team.
Kindly note that I have escalated the matter to our Sales Department so that it can be addressed directly with the consultant and the necessary feedback can be provided to prevent a similar experience from happening again.
I can confirm that your policy will remain as is, and I have arranged for an updated policy schedule to be sent to you via email.
Thank you again for bringing this to our attention and for allowing us to follow up and address the matter. We truly appreciate it.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor