G
Gidfrey
1 reviews | Active since Jan 2025
09 Feb 2025, 17:59
Firstly you deduct t...
Firstly you deduct to payments on my account I didn't authorised n secondly I authorised a payment of 380 not 534
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Platinum Life's replyOfficial
10 Feb 2025, 08:13Dear Godfrey,
Thank you for taking the time to speak with me. Please accept my sincere apologies for the deductions that occurred.
When you spoke with our team in January 2025, an arrangement was made to amend your policy. However, at the time of the adjustment, the debit orders for January had already been submitted, and we were unable to stop them. I regret that this was not communicated to you by the consultant, and I sincerely apologize for any inconvenience caused.
I have arranged for a refund of the deducted premiums. If you have any further questions or concerns, please do not hesitate to reach out.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking the time to speak with me. Please accept my sincere apologies for the deductions that occurred.
When you spoke with our team in January 2025, an arrangement was made to amend your policy. However, at the time of the adjustment, the debit orders for January had already been submitted, and we were unable to stop them. I regret that this was not communicated to you by the consultant, and I sincerely apologize for any inconvenience caused.
I have arranged for a refund of the deducted premiums. If you have any further questions or concerns, please do not hesitate to reach out.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Feb 2025, 08:13
Official
Dear Godfrey,
Thank you for taking the time to speak with me. Please accept my sincere apologies for the deductions that occurred.
When you spoke with our team in January 2025, an arrangement was made to amend your policy. However, at the time of the adjustment, the debit orders for January had already been submitted, and we were unable to stop them. I regret that this was not communicated to you by the consultant, and I sincerely apologize for any inconvenience caused.
I have arranged for a refund of the deducted premiums. If you have any further questions or concerns, please do not hesitate to reach out.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking the time to speak with me. Please accept my sincere apologies for the deductions that occurred.
When you spoke with our team in January 2025, an arrangement was made to amend your policy. However, at the time of the adjustment, the debit orders for January had already been submitted, and we were unable to stop them. I regret that this was not communicated to you by the consultant, and I sincerely apologize for any inconvenience caused.
I have arranged for a refund of the deducted premiums. If you have any further questions or concerns, please do not hesitate to reach out.
Please let me know if there is anything I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor