1 reviews | Active since Apr 2018
Feeling ****** and blindsided.
Platinum Life somehow deducted R166 from my account without my authorization after giving me gifts and telling me they were free. They assured me that there would be absolutely no charge or contract without my consent. I demand that my money be returned to me as I am now residing in Portugal and need my money in my account for other purposes. I would never have signed a contract knowing that I would be leaving the country. This kind of under handed behaviour is unacceptable and shameful from such a supposed reputable institution. Has anyone else experienced a simular situation?
Dear Teresa,
I am very sorry to hear about your negative experience. I have sent you a private email in order for me to resolve this matter for you.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Teresa,
I am very sorry to hear about your negative experience. I have sent you a private email in order for me to resolve this matter for you.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Theresa,
As per our email correspondence, your policy was canceled and a refund was paid to you.
I have also forwarded the sales call between you and our sales consultant and you did not decline the policy in the sales call. You agreed to the cover and premium, provided your banking details, agreed to the legal closure and understood that the documents will be delivered to you.
We do not require signed documents but the verbal agreement between yourself and the sales consultant concluded the sale.
All our conversations are recorded and can be forwarded to you.
I believe the matter is settled but should you require any further assistance please contact me directly on ***.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life
Dear Theresa,
As per our email correspondence, your policy was canceled and a refund was paid to you.
I have also forwarded the sales call between you and our sales consultant and you did not decline the policy in the sales call. You agreed to the cover and premium, provided your banking details, agreed to the legal closure and understood that the documents will be delivered to you.
We do not require signed documents but the verbal agreement between yourself and the sales consultant concluded the sale.
All our conversations are recorded and can be forwarded to you.
I believe the matter is settled but should you require any further assistance please contact me directly on ***.
Kind regards,
Tanja Yildirim
Client Care Manager
Platinum Life