Fed up with Platinum Life
I have sent an email last week enquiring about my mother's policy to be cancelled. I have not had a response or call to either myself nor my mother. I informed you guess that I will be going on maternity leave (unpaid). I was advised that they will refund my April debt order and then that amount I would have to pay for May being the month I go on leave...I will be on maternity leave for MAY, JUNE, JULY I was advised if the debt order is placed on hold for more than 2 months it will lapse and it would be cancelled....I would rather be refunded and have the policy cancelled.. You'll are so quick to call when debt orders don't go off but never call when one has queries.
Good day Jadine
Thank you so much for taking my call this morning
I have placed the policy on hold until the 25th of August 2018 and thereafter, so no premiums will be collected in this time. The only effect this will have on the policy is that no cover will be issued out for the months the premiums are not received and the cover will continue 30 days after receipt of the August premium. Unfortunately our On Hold department can only offer the 2 month option as discussed with you in April, but we do understand your situation and have arranged accordingly.
Once we receive confirmation from the bank regarding the April premium the premium will be refunded back into your account.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind Regards
Simone Venter
Client Relationship Specialist
Good day Jadine
Thank you so much for taking my call this morning
I have placed the policy on hold until the 25th of August 2018 and thereafter, so no premiums will be collected in this time. The only effect this will have on the policy is that no cover will be issued out for the months the premiums are not received and the cover will continue 30 days after receipt of the August premium. Unfortunately our On Hold department can only offer the 2 month option as discussed with you in April, but we do understand your situation and have arranged accordingly.
Once we receive confirmation from the bank regarding the April premium the premium will be refunded back into your account.
Please contact me directly on *** or our call centre on ***for any further assistance.
Kind Regards
Simone Venter
Client Relationship Specialist