Fear tactics

I cannot believe how rude and insensitive your agents can be. I was contacted about the free promotional gift I received after a friend referred me to you. I told the agent I was not interested in the cover over and over for the duration of the call. I mentioned I had medical aid already and was not looking to add another policy currently. She then continued to use fear tactics to get me to sign up, including language like “but Ma’am what will you do when you get cancer”. Little did she know, I had just witnessed someone die from cancer before my very eyes the previous Friday. I really think your staff need some kind of sensitivity training. I understand wanting to make a sale but there is a line.