Farhana listened to my issue, offered me a solution where it benefits me and I don't lose out on my existing benefits

Dear Riyaad, 

That what we like to hear! Thank you for expressing your happiness with our service and for taking the time to praise our wonderful Farhana. We work hard to ensure our clients are happy 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor