AJVV
Adele Jansen Van Vuuren

1 reviews | Active since May 2014

21 Jun 2024, 15:32

FANTASTIC SERVICE.

Many times when financial circumstances were against me I requested for my platinum life policy to be cancelled, but every time someone from Platinum life gave me a call and options to choose from to enable me to keep my policy. Today I can truly say, I thank you all from the bottom of my heart for not allowing me to cancel my cancer cover with you. When a person receive the news with the positive results of Cancer, it feels like your whole world is falling apart, all the expenses that comes with the terrible news, yes I do have medical aid, but there are excess to be paid for the procedures that has to follow and without Platinum life we would not have been able to do the procedure, just over a week and my claim has been approved and my husband can give the go ahead for the treatment that is required. Thank you Aneshari Padiachy for providing me the info required to claim and a special thanks to Tatum Monson for seeing the claim through for me. We still have a long road ahead of us but Platinum life has made it a better road.

0
Replies (1)
Platinum Life
Platinum Life's reply24 Jun 2024, 06:36
Official
Dear Adele, 

Thank you so much for taking the time to share your experience with us. 

I am so glad our team and Tatum could assist during the claims process, ensuring that the matter was handled in a quick and efficient manner. It is good to hear that your policy could provide additional peace of mind and cover some  of the costs that pop up during this time

We appreciate your feedback so much and we wish you all the best in this time. Please do not hesitate to contact us if there is anything we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor