BN
Bianca N
1 reviews | Active since Oct 2013
05 Feb 2024, 13:12
False promises
I just received a call from Platinum Life stating they sending the R600 voucher I been waiting for months plus they want to pit me in R20 000 draw for next month March if I provide 50 ladies names and will receive an additional R1000 voucher via sms today. I spent over 30 minutes on the phone and ended up providing 120 names. Guess what they only sent me a R200 voucher and not R1000 voucher which ended in my spam!!!
They are ****s just promise you things just for names!!! You can't even buy anything for R200 at Isabella Garcia. Stop fooling people
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Replies (2)
Platinum Life's replyOfficial
05 Feb 2024, 13:41Dear Bianca,
I have received your review and have followed up on this matter.
My apologies that you have not received your R1000 voucher yet. You were contacted this week and the SMS is sent out within 2-3 weeks, so you are still set to receive it
I will have a listen to the call and follow up on how the consultant explained the turnaround time to you. This should have been explained clearly to ensure that you are made aware of how long it will take for the voucher to be delivered.
The R200 gift was sent as a thank you for entering the competition on our Facebook page. It is just a small token of our gratitude and you are under no obligation to use it
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter.
My apologies that you have not received your R1000 voucher yet. You were contacted this week and the SMS is sent out within 2-3 weeks, so you are still set to receive it
I will have a listen to the call and follow up on how the consultant explained the turnaround time to you. This should have been explained clearly to ensure that you are made aware of how long it will take for the voucher to be delivered.
The R200 gift was sent as a thank you for entering the competition on our Facebook page. It is just a small token of our gratitude and you are under no obligation to use it
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Feb 2024, 13:41
Official
Dear Bianca,
I have received your review and have followed up on this matter.
My apologies that you have not received your R1000 voucher yet. You were contacted this week and the SMS is sent out within 2-3 weeks, so you are still set to receive it
I will have a listen to the call and follow up on how the consultant explained the turnaround time to you. This should have been explained clearly to ensure that you are made aware of how long it will take for the voucher to be delivered.
The R200 gift was sent as a thank you for entering the competition on our Facebook page. It is just a small token of our gratitude and you are under no obligation to use it
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on this matter.
My apologies that you have not received your R1000 voucher yet. You were contacted this week and the SMS is sent out within 2-3 weeks, so you are still set to receive it
I will have a listen to the call and follow up on how the consultant explained the turnaround time to you. This should have been explained clearly to ensure that you are made aware of how long it will take for the voucher to be delivered.
The R200 gift was sent as a thank you for entering the competition on our Facebook page. It is just a small token of our gratitude and you are under no obligation to use it
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
BN
Bianca N's updateReviewer Update
05 Feb 2024, 14:14Thank you for your response. Yes I was told I'm getting the sms today and the R600 within a week. Will look out for the R1000 voucher and and R600 voucher.
BN
Bianca N's update05 Feb 2024, 14:14
Reviewer Update
Thank you for your response. Yes I was told I'm getting the sms today and the R600 within a week. Will look out for the R1000 voucher and and R600 voucher.