CP
Charmaine P
1 reviews | Active since May 2019
28 May 2019, 13:44
False promises
I have had a policy with them for years. When I joined I was told that I could upgrade at anytime when it suits me. For years I have been trying to upgrade this policy but keep on getting turned down. I can't upgrade I'm told. They select people to upgrade although in the policy it clearly states that I can upgrade whenever I want to.They deduct their money per debit order....never skipped a premium. Do not want to cancel because I will lose a lot of money. Hate false promises from insurance co's.
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Platinum Life's replyOfficial
03 Jun 2019, 09:41Dear Charmaine, Unfortunately I have been unable to reach you to discuss the matter with your directly, but I am able to provide you with feedback; Our clients are contacted to upgrade their policies once a year. Regrettably we have been unable to reach you since 2010, as we did not have your updated contact details on our system. Upgrades can unfortunately not be initiated by clients, as our policies are not underwritten at sales stage. I have confirmed with my manager that we will send your details through to our sales department, so that you can be contacted regarding an upgrade within the next few months. We have also updated your details as per your complaint. If you have any further queries please feel free to contact me directly ***. Kind regards, Simoné Venter
Client Care Supervisor
Client Care Supervisor
Best regards,
Platinum Life's reply03 Jun 2019, 09:41
Official
Dear Charmaine, Unfortunately I have been unable to reach you to discuss the matter with your directly, but I am able to provide you with feedback; Our clients are contacted to upgrade their policies once a year. Regrettably we have been unable to reach you since 2010, as we did not have your updated contact details on our system. Upgrades can unfortunately not be initiated by clients, as our policies are not underwritten at sales stage. I have confirmed with my manager that we will send your details through to our sales department, so that you can be contacted regarding an upgrade within the next few months. We have also updated your details as per your complaint. If you have any further queries please feel free to contact me directly ***. Kind regards, Simoné Venter
Client Care Supervisor
Client Care Supervisor
Best regards,