1 reviews | Active since Apr 2026
False Information
Good Evening.
So this is my second time writing a review and it’s very exhausting coming to this platform to complain but anyway. My first bad review about Platinum life was when my “friend selected me for a free gift” so I gave them all the info because I trusted this friend not reading much into everything.
On the 26 of March I received a call from a agent called Andre around 13:37 and he told me he saw I never selected the gift I want but I don’t have to worry because we will do it together. I was so confused but I gave him a chance…He told me about the gift I need to pick but first I need to give him my back account number and I have to pay R189 every month to be covered of the cancer and if I don’t I will supply not be covered for that month.Fast forward he then told me he has 17 gifts and I can pick so many people then they will also receive free gifts but I need to give there Name,Surnames and their phone numbers.I know I wasn’t suppose to do that but I was really trilled at that moment..After I gave him a few number he then said that a lady will call just to accept the message that will pop up on my screen in order for me to pay everything month. And I did that just after accepting that plan Andre was off the line…I tried calling back but no answer.I informed my friends they will get a call with a free gift but guess what no one received nothing so embarrassing no lie. So since we haven’t received anything but lies can I cancel the plan now before you’ll deduct money out of my account and remove all the information I have given because this is honestly not what I’ve signed up for.
Kind Regards. Simmy.
Thank you for your review. I’m sorry to hear about your experience, and I’d like to assist in resolving this for you.
Our records show that you were nominated for a promotional gift, and our team contacted you in January to capture your details. An SMS containing a R500 voucher was sent thereafter and was successfully redeemed.
Following this, you were contacted by our sales team with an offer for a policy. Please note that this is always entirely optional. That said, I have processed your cancellation request, and a consultant will be in touch to confirm this with you.
We have also requested the sales call for review and will share further feedback with you as soon as it becomes available.
We do aim to be clear and transparent throughout our referral process, and I sincerely apologise if anything was unclear or not fully explained. In the meantime, please feel free to reach out to me directly if you need any further assistance while we await the call and further feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I’m sorry to hear about your experience, and I’d like to assist in resolving this for you.
Our records show that you were nominated for a promotional gift, and our team contacted you in January to capture your details. An SMS containing a R500 voucher was sent thereafter and was successfully redeemed.
Following this, you were contacted by our sales team with an offer for a policy. Please note that this is always entirely optional. That said, I have processed your cancellation request, and a consultant will be in touch to confirm this with you.
We have also requested the sales call for review and will share further feedback with you as soon as it becomes available.
We do aim to be clear and transparent throughout our referral process, and I sincerely apologise if anything was unclear or not fully explained. In the meantime, please feel free to reach out to me directly if you need any further assistance while we await the call and further feedback.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor