SM
Sba M
1 reviews | Active since Oct 2019
17 Jan 2024, 12:18
False and Empty Promises
I received a promotional gift from them which was very lovely and I appreciate that. However they assured me that after I referred 50 more people I would receive a R1000 voucher in two weeks and that was back in 2023 12th December. To this days their calls aren't going through, they ignored my email. False advertising after I shared over 50 contact details. They could have simply asked me to refer instead of lying to me on their recorded line.
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Platinum Life's replyOfficial
17 Jan 2024, 12:27Dear Sebabatso,
I have received your review and have looked into this matter on my side. I would like to provide some feedback
Please note that you were contacted in December 2023 and given the chance to refer friends and family members for a promotional gift. As promised, an SMS with the voucher was sent out on the 12th of December 2023 to the contact number we had on system for you.
You reached out to our team via email yesterday and a consultant sent a reply today, asking for some additional information in order to assist with your query. Our call centre is also available at any time on ***for assistance.
I have arranged for the voucher to be resent to your 079 number.
Please advise if there is anything else we can assist with or advise on
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side. I would like to provide some feedback
Please note that you were contacted in December 2023 and given the chance to refer friends and family members for a promotional gift. As promised, an SMS with the voucher was sent out on the 12th of December 2023 to the contact number we had on system for you.
You reached out to our team via email yesterday and a consultant sent a reply today, asking for some additional information in order to assist with your query. Our call centre is also available at any time on ***for assistance.
I have arranged for the voucher to be resent to your 079 number.
Please advise if there is anything else we can assist with or advise on
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply17 Jan 2024, 12:27
Official
Dear Sebabatso,
I have received your review and have looked into this matter on my side. I would like to provide some feedback
Please note that you were contacted in December 2023 and given the chance to refer friends and family members for a promotional gift. As promised, an SMS with the voucher was sent out on the 12th of December 2023 to the contact number we had on system for you.
You reached out to our team via email yesterday and a consultant sent a reply today, asking for some additional information in order to assist with your query. Our call centre is also available at any time on ***for assistance.
I have arranged for the voucher to be resent to your 079 number.
Please advise if there is anything else we can assist with or advise on
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side. I would like to provide some feedback
Please note that you were contacted in December 2023 and given the chance to refer friends and family members for a promotional gift. As promised, an SMS with the voucher was sent out on the 12th of December 2023 to the contact number we had on system for you.
You reached out to our team via email yesterday and a consultant sent a reply today, asking for some additional information in order to assist with your query. Our call centre is also available at any time on ***for assistance.
I have arranged for the voucher to be resent to your 079 number.
Please advise if there is anything else we can assist with or advise on
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor