HS
Hayley S
1 reviews | Active since Nov 2023
19 Nov 2023, 14:43
False advertising
I was called a couple weeks ago by Platinum Life, insuring me that a friend had gifted me a R500 Voucher that would promote Cancer (Nothing about IG is to promote cancer). including a 3 month free cancer trial of R20 000 but when i accessed my link to get the gift i was given something completely different... I told the lady over the phone i just lost my job and she assured me i wouldnt be expected to pay anything and now because nothing on IG adds up to R500 its above and now R95 for shipping ? Where is this a gift with free delivery
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Platinum Life's replyOfficial
20 Nov 2023, 07:53Dear Hayley,
I have received your review and would like to provide some feedback regarding this matter.
We give our policy holders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about our company. A voucher is sent out to give you the chance to choose a gift of your choice from the Isabella Garcia website. As delivery takes place across South Africa, a small delivery fee is asked but this is stated in the SMS sent to you as well.
I am unable to locate any SMS sent to the number provided. I have reached out to you to obtain your contact details in order to follow up further regarding what was sent through to you and how I can assist further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
We give our policy holders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about our company. A voucher is sent out to give you the chance to choose a gift of your choice from the Isabella Garcia website. As delivery takes place across South Africa, a small delivery fee is asked but this is stated in the SMS sent to you as well.
I am unable to locate any SMS sent to the number provided. I have reached out to you to obtain your contact details in order to follow up further regarding what was sent through to you and how I can assist further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply20 Nov 2023, 07:53
Official
Dear Hayley,
I have received your review and would like to provide some feedback regarding this matter.
We give our policy holders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about our company. A voucher is sent out to give you the chance to choose a gift of your choice from the Isabella Garcia website. As delivery takes place across South Africa, a small delivery fee is asked but this is stated in the SMS sent to you as well.
I am unable to locate any SMS sent to the number provided. I have reached out to you to obtain your contact details in order to follow up further regarding what was sent through to you and how I can assist further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback regarding this matter.
We give our policy holders the chance to nominate friends and family members for a promotional gift. This is a way to provide more information about our company. A voucher is sent out to give you the chance to choose a gift of your choice from the Isabella Garcia website. As delivery takes place across South Africa, a small delivery fee is asked but this is stated in the SMS sent to you as well.
I am unable to locate any SMS sent to the number provided. I have reached out to you to obtain your contact details in order to follow up further regarding what was sent through to you and how I can assist further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor