lM
loretta M
1 reviews | Active since Sept 2016
06 Apr 2024, 13:28
False advertising
I canceled my policy on the 25 March to date I haven't received confirmation of cancelation. Initially the policy was to cover for cancer and now it was changed to accidental. I have been paying this policy for 4 years. What a huge loss. False advertising
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Platinum Life's replyOfficial
08 Apr 2024, 06:31Dear Loretta,
I have received your review and would like to provide some feedback on this matter.
Kindly note that your cancellation was logged by our team in March. I apologize that you have not been contacted by our cancellation team yet. I am following up and will ensure that this is sorted out as soon as possible
You were offered an Accidental Disability policy in 2020. We are unable to amend or change the cover you have on your policy and I can confirm that no cancer cover was ever offered to you. I have requested the original sales call and will send it through with further feedback as soon as it has been received
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback on this matter.
Kindly note that your cancellation was logged by our team in March. I apologize that you have not been contacted by our cancellation team yet. I am following up and will ensure that this is sorted out as soon as possible
You were offered an Accidental Disability policy in 2020. We are unable to amend or change the cover you have on your policy and I can confirm that no cancer cover was ever offered to you. I have requested the original sales call and will send it through with further feedback as soon as it has been received
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Apr 2024, 06:31
Official
Dear Loretta,
I have received your review and would like to provide some feedback on this matter.
Kindly note that your cancellation was logged by our team in March. I apologize that you have not been contacted by our cancellation team yet. I am following up and will ensure that this is sorted out as soon as possible
You were offered an Accidental Disability policy in 2020. We are unable to amend or change the cover you have on your policy and I can confirm that no cancer cover was ever offered to you. I have requested the original sales call and will send it through with further feedback as soon as it has been received
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some feedback on this matter.
Kindly note that your cancellation was logged by our team in March. I apologize that you have not been contacted by our cancellation team yet. I am following up and will ensure that this is sorted out as soon as possible
You were offered an Accidental Disability policy in 2020. We are unable to amend or change the cover you have on your policy and I can confirm that no cancer cover was ever offered to you. I have requested the original sales call and will send it through with further feedback as soon as it has been received
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor