1 reviews | Active since Dec 2019
**** policies taken out in your name
This company can be listed under ********s, their agents call you after being referred by someone you know then they proceed to tell you qualify for their cancer policy at no cost to you but purely because you are referred they take your details and advise that they will also send you a gift after being referred they then proceed to take out **** policies under your name. Then when you phone to stop the policy and cancel the debit order they loaded no one at their offices can provide you with names of agents that assisted nor do the actual person assisting you provide their name to you . They say they will send cancellation documents and information to you to confirm your cancellation however nothing materialises.
I have received your complaint and I am currently following up regarding this matter.
Kindly note that you were contacted on the 11th of October 2021 for a policy with Platinum Life. A policy schedule was also sent out via email with your policy documentation on the 22nd. All our calls are recorded and I have requested the sales call from our sales department. Kindly note that a policy can only be issued out with your consent and when your details are provided telephonically.
You were contacted for a promotional gift in August. An SMS with a R600 voucher was sent out in September and again in October as promised.
As soon as the call has been received, I will gladly send it through with further feedback. A cancellation has been logged and a consultant will give you a call to confirm.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and I am currently following up regarding this matter.
Kindly note that you were contacted on the 11th of October 2021 for a policy with Platinum Life. A policy schedule was also sent out via email with your policy documentation on the 22nd. All our calls are recorded and I have requested the sales call from our sales department. Kindly note that a policy can only be issued out with your consent and when your details are provided telephonically.
You were contacted for a promotional gift in August. An SMS with a R600 voucher was sent out in September and again in October as promised.
As soon as the call has been received, I will gladly send it through with further feedback. A cancellation has been logged and a consultant will give you a call to confirm.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor