BS
Boudine S
1 reviews | Active since Jun 2019
01 Dec 2020, 07:55
Extremely Horrible service from Platinum Life
My cover was meant to start on the 01/12/2020. However in 2 months i never received my cover and all the documentation it entails. I have been communicating to Platinum Life regarding this but have never received any proper help. Talking to Roxanne Elson has been exhausting! She never replies and when she decides to its either for my details( which i send in every email) or its a complete blank email from her. I have been trying for a week to cancel this policy with no luck of success. To make matters worse they still debited my account! I am so tired of sending emails to them everyday. What a pathetic excuse of a company. They are supposed to be helping women? Never days!
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Replies (1)
Platinum Life's replyOfficial
01 Dec 2020, 16:39Dear Boudine,
Thank you so much for taking my call and giving me a chance to speak with you regarding this matter.
Please accept my apologies for the experience you had and the delay in your query being adequately addressed. I will be following up regarding this.
A cancellation has been processed and a consultant will be in touch for final closure. I have also arranged a refund on my side for the premium that was deducted.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me a chance to speak with you regarding this matter.
Please accept my apologies for the experience you had and the delay in your query being adequately addressed. I will be following up regarding this.
A cancellation has been processed and a consultant will be in touch for final closure. I have also arranged a refund on my side for the premium that was deducted.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Dec 2020, 16:39
Official
Dear Boudine,
Thank you so much for taking my call and giving me a chance to speak with you regarding this matter.
Please accept my apologies for the experience you had and the delay in your query being adequately addressed. I will be following up regarding this.
A cancellation has been processed and a consultant will be in touch for final closure. I have also arranged a refund on my side for the premium that was deducted.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you so much for taking my call and giving me a chance to speak with you regarding this matter.
Please accept my apologies for the experience you had and the delay in your query being adequately addressed. I will be following up regarding this.
A cancellation has been processed and a consultant will be in touch for final closure. I have also arranged a refund on my side for the premium that was deducted.
Kindly advise if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor