LT
Lerato T
1 reviews | Active since Nov 2021
04 Sept 2026, 08:39
Extremely disappointed with Platinum Life.
I cancelled my policy in February 2026 after never receiving my policy documents, yet Platinum Life has continued debiting my account in July and August.
I do not want this policy. I want the deductions refunded immediately and written confirmation that the policy is cancelled. This is completely unacceptable!
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
04 Sept 2026, 08:49Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply04 Sept 2026, 08:49
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
04 Sept 2026, 09:28Dear Lerato,
Thank you for taking the time to share your review. I have looked into the matter and would like to provide some feedback.
Our records indicate that you were contacted regarding a policy in December 2025, and the policy documentation was sent to you via SMS and downloaded in January 2026. We unfortunately have no record of receiving a cancellation request in February 2026, and the policy has therefore continued to deduct premiums.
If you could kindly let us know when you contacted us regarding the cancellation, we would be more than happy to investigate this further and follow up accordingly.In the meantime, please note that a cancellation request has now been logged, and all further premiums have been locked with immediate effect. One of our consultants will be in contact with you within the next week to assist you further, so please keep an eye out for their call.
We apologise for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking the time to share your review. I have looked into the matter and would like to provide some feedback.
Our records indicate that you were contacted regarding a policy in December 2025, and the policy documentation was sent to you via SMS and downloaded in January 2026. We unfortunately have no record of receiving a cancellation request in February 2026, and the policy has therefore continued to deduct premiums.
If you could kindly let us know when you contacted us regarding the cancellation, we would be more than happy to investigate this further and follow up accordingly.In the meantime, please note that a cancellation request has now been logged, and all further premiums have been locked with immediate effect. One of our consultants will be in contact with you within the next week to assist you further, so please keep an eye out for their call.
We apologise for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply04 Sept 2026, 09:28
Official
Dear Lerato,
Thank you for taking the time to share your review. I have looked into the matter and would like to provide some feedback.
Our records indicate that you were contacted regarding a policy in December 2025, and the policy documentation was sent to you via SMS and downloaded in January 2026. We unfortunately have no record of receiving a cancellation request in February 2026, and the policy has therefore continued to deduct premiums.
If you could kindly let us know when you contacted us regarding the cancellation, we would be more than happy to investigate this further and follow up accordingly.In the meantime, please note that a cancellation request has now been logged, and all further premiums have been locked with immediate effect. One of our consultants will be in contact with you within the next week to assist you further, so please keep an eye out for their call.
We apologise for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking the time to share your review. I have looked into the matter and would like to provide some feedback.
Our records indicate that you were contacted regarding a policy in December 2025, and the policy documentation was sent to you via SMS and downloaded in January 2026. We unfortunately have no record of receiving a cancellation request in February 2026, and the policy has therefore continued to deduct premiums.
If you could kindly let us know when you contacted us regarding the cancellation, we would be more than happy to investigate this further and follow up accordingly.In the meantime, please note that a cancellation request has now been logged, and all further premiums have been locked with immediate effect. One of our consultants will be in contact with you within the next week to assist you further, so please keep an eye out for their call.
We apologise for any inconvenience caused.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor